Questions & Answers
Please take a moment to scroll through our FAQ section. We believe it’s a great place to get acquainted with our site and answer any questions you may have about giving to our ministry online.
SPONSORSHIP AND GIVING
We’re excited about the options we’ve built in for online giving and sponsorship. By clicking on the Give Now button at the top-right of the page, you can make donations to any IGL project and find children available for sponsorship. If you do not already have an online IGL account, you’ll be asked to register as a new user and create one. Once you’ve done that, you can manage your giving, see your giving history, print receipts and more.
If you sponsor a child, Bible student, pastor or nursing student, creating an account will allow you to stay informed about your sponsored person, access his or her profiles and give special gifts to your sponsored child without remembering and entering their code. Your account will be directly linked to your sponsorships online!
YOUR DONOR ACCOUNT
Once you’ve created your donor account and signed in, you’ll see the MY ACCOUNT link on the left side of your screen. Use this chart as a reference for where you need to go to manage giving, contact information, sponsorships, recurring gifts and other important information.
Our site is completely PCI compliant, having passed a complicated security examination, and meets the highest level of security standards. The system allows us to be better stewards of your gifts through office efficiency. If you have any questions or concerns about our system, please contact our office at 888.352.4451 or by e-mail.
Are you a member of a team traveling to India with IGL?
The See India tab is a great place to get started. Request our comprehensive Travel Manual and read up before your trip. Our aim is to prepare you as much as possible to experience India.
FREQUENTLY ASKED QUESTIONS
I registered as a new user, how long before I see my sponsored child’s profile?
If you have an existing sponsorship and created a new IGLworld.org account, please allow up to two days for your child’s profile to appear in your account. We are responding to new accounts in the order we receive them and as quickly as possible.
What is a pledge?
Pledge is another word for commitment to sponsor someone or give regularly to an IGL ministry. It simply means you’ve pledged to provide for the person. You can find information about all your pledges (sponsorships) in your IGLworld.org account by clicking the Give Now button and logging in.
How do I register and create an online account?
Click here to register and follow the prompts. You can be sure you’re signed in when “Welcome YOUR NAME” appears atop the left sidebar.
How do I purchase a special gift for my sponsored child?
If you already have an account with IGL, follow the steps below. If you do not have an account, once you create a new account, we do some work on our end to link your account with that of your child. You won’t see this link for up to two days, but once you do, giving special gifts to your child and making your sponsorship donations will be a cinch!
After your accounts are linked and two days have passed, follow these steps to make your sponsorship donation and/or give a special gift to your child:
- Log into your account.
- Once you’re signed in, click PLEDGES in the left sidebar.
- Find the name of the sponsored child you’d like to buy a gift for, and click the yellow MORE link at the far right of his/her name.
- Scroll to the bottom of the page. If you’re here to make your sponsorship donation, fill in the Pledge Gift Amount field and click “Put Into Shopping Cart.” If you’d like to give your child a special gift, fill out the fields under “Would you like to make a special gift to your child?” and click ADD SPECIAL GIFT TO CART.
- Now you can keep browsing our giving options or check out. Since you clicked your specific child’s MORE link, the donation and gift are automatically assigned to their code and account.
I’m uncomfortable storing my credit card information on your site. How do I know it’s safe?
We can assure you that our giving site is as safe as possible and has earned the highest safety rating possible according to Payment Card Industry Data Security Standards (PCI) compliance laws. The PCI is a set of requirements designed to ensure that ALL companies that process, store or transmit credit information maintain a secure environment.
Our site has undergone rigorous testing and has every safeguard available to protect you from online fraud. You’ll notice that the URL for our secure giving pages begins with “HTTPS.” The S is a guarantee that the page you’re entering information on is a secure, safe page and that your information is being protected.
If you have concerns about the safety of your banking or credit card information, please contact us at 888.352.4451 or by e-mail.
Questions or comments? Please contact us: 888.352.4451 or e-mail.